Privacy Policy

1. Introduction

Syntarion ("we", "us", "our") is committed to protecting the personal data of individuals who interact with our services, website, and programmes. This policy explains how we collect, use, store, and protect personal data in accordance with Thailand's Personal Data Protection Act B.E. 2562 (PDPA) and applicable data protection principles.

This policy applies to all personal data processed in connection with the operation of our website at syntariosan and our training and consulting programmes. For data-related enquiries, contact us at [email protected].

2. Data We Collect

We may collect the following categories of personal data when you interact with Syntarion:

• Identification data: name, job title, company name
• Contact data: email address, telephone number
• Enquiry data: content of messages submitted through our contact form
• Engagement data: information shared during discovery sessions or programme delivery
• Usage data: pages visited, browser type, referring URL (collected via analytics cookies, if consented)

Data is collected when you submit an enquiry form, during programme delivery, or through website cookies where consent has been given. We do not collect sensitive personal data (as defined under PDPA) through ordinary course of business activities.

3. Legal Basis and Purposes

We process personal data on the following legal grounds:

• Contract performance: to deliver programmes and services you have engaged us for
• Legitimate interests: to respond to enquiries, manage client relationships, and improve our programmes
• Consent: for optional analytics and marketing cookies on our website
• Legal obligation: where required by Thai law or regulatory authority

We retain contact and enquiry data for up to 36 months from last interaction. Programme delivery records may be retained for up to 5 years for quality assurance purposes.

4. Data Protection Measures

Syntarion applies appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. These include access controls, encrypted storage for electronic records, and restricted access to client data on a need-to-know basis. We conduct periodic reviews of our data handling procedures.

In the event of a personal data breach that is likely to result in risk to affected individuals, we will notify the relevant supervisory authority and affected data subjects as required under the PDPA.

5. Data Sharing

Syntarion does not sell personal data. We may share data with:

• Service providers who assist in operating our website (hosting, analytics — subject to data processing agreements)
• Regulatory or legal authorities where required by Thai law

Client data shared during programme engagements is not used for any purpose other than delivering the agreed service.

6. Cookies

Our website uses cookies for essential functionality and, with your consent, for analytics purposes. You can manage your preferences at any time through our Cookie Policy page. Rejecting optional cookies will not affect your ability to use the site.

7. Your Rights Under the PDPA

As a data subject under Thailand's PDPA, you have the following rights:

• Right to access: request a copy of personal data we hold about you
• Right to rectification: request correction of inaccurate data
• Right to erasure: request deletion of your personal data where there is no ongoing legal basis for retention
• Right to data portability: receive your data in a structured, machine-readable format
• Right to object: object to processing based on legitimate interests
• Right to withdraw consent: for any consent-based processing, at any time

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. You also have the right to lodge a complaint with the Personal Data Protection Committee of Thailand.

8. Third-Party Links

Our website may contain links to external sites. Syntarion is not responsible for the privacy practices of third-party websites and encourages you to review their respective privacy policies before submitting personal data.

9. Children's Privacy

Syntarion's services are directed at business professionals. We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has submitted data through our site, please contact us and we will delete it promptly.

10. Policy Changes

We may update this policy periodically. Material changes will be communicated via our website. Continued use of our website or services following an update constitutes acceptance of the revised policy. The effective date of the current version is shown at the top of this page.

11. Contact

Data Controller: Syntarion

Address: 8/12 Thonglor Soi 13, Khlong Tan Nuea, Watthana, Bangkok 10110, Thailand

Privacy enquiries: [email protected]